Mediation is a confidential process in which the parties to a dispute, with the assistance of an independent and neutral third party (the mediator), identify the disputed issues, develop options, consider alternatives and endeavour to reach an agreement about their dispute.

The mediator cannot impose any decision upon the parties. However, through their facilitation and technical skills the mediator is able to assist the parties explore the issues in depth and reach the best possible joint decisions that the circumstances allow.

Mediation is particularly useful in complex matters involving parties in an ongoing association where less formal communication may be helpful.